Tag: holidays

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Happy Thanksgiving

Thanksgiving wouldn’t be complete without sending a thank you to all of the local businesses in our community and a special thank you to those who put their trust in us to manage their technology.

 

As we spend the day reflecting on what we’re thankful for, we hope you’re doing the same (and enjoying some delicious pumpkin pie while you’re at it!)

Have a great Thanksgiving!

Happy Thanksgiving

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For those who deserve our utmost respect… 

November 11th is Veterans Day… 

A day where we stand united to honor those who are currently serving and those who have served – those who sacrificed for the common good of our country. 

 

And for all they’ve done, we say thank you. 

Thank you to those who have and those who continue to place themselves in harrowing situations in the name of protecting our freedom. 

However you’re planning on spending the day, remember to take a moment to think about these exceptional men and women.

Veterans Day

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Happy Halloween 👻

Happy Halloween!

What better time than now to tell some scary stories?

Happy Halloween

Ok, so they’re not “scary stories” per se, but facts that will alarm AND spook you.

Here’s Your Special Halloween Treat

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In the meantime, have fun this year, whether you’re taking the kids out trick-or-treating or heading to a few parties.

Have a great day!

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Celebrating “Get To Know Your Customer Day” On October 17

October 17 is Get To Know Your Customer Day! Knowing our clients is foundational to everything we do – do you know why?

You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing.

Maybe it’s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive). Maybe it’s the lowest possible monthly price (coming, of course, with a long list of addendums, conditions, nickel-and-dime fees, etc.)

But what really matters in IT? People, of course.

Why Is It Important To Know The Customer?

Understand What They Need.

It sounds simple, right? Knowing what the client actually wants out of their IT should be the first step to delivering those services, but often, the opposite is true.

It can be easy to think that whatever services being offered are everything that a client could need. But the truth is that often a given client is really interested in one specific service or solution – an answer to their problem that got them looking for a new IT support provider in the first place.

It seems obvious, but it’s crucially important to good service: once you know what’s needed, you can ensure it’s provided.

Understand How They Communicate.

We’re very careful about the technical jargon that technicians and engineers are prone to use when talking shop. While it’s acceptable around coworkers, that kind of high-level, incomprehensible language won’t be very helpful to the client during a support call.

Also, we make sure not to forget to take into account the medium in which our clients prefer to get in touch. More and more these days, when someone has to get in touch, they do so via text or email instead of over the phone.

Understand Their Goals.

Lastly, for long-term success in service, we need to know where the client is headed – or, at least, where they’re trying to get to.

After all, no business can get stagnant. It’s vital that they continue to grow and improve, and their IT environment is a big part of that.

In our preliminary discussions with the client, we want to be sure to find out what they’re plans are for the next year, five years, and so on, and what role their technology could play in that plan.

Bottom line: the user experience is the single measurement for the quality of any given solution or service, and that includes IT services. That’s why Get To Know Your Customer Day is such special day!

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Happy Labor Day

To make the most out of what we hope will be a gorgeous long weekend, we will be closing our office for the day on Monday, September 2nd.

Labor Day 2019

And as always, we’ll have technicians on call for all of our managed IT services clients, and you’ll be able to reach us by calling our office if any emergency technical issues arise.